Shipping & Returns

Where are orders shipped from?
All orders are shipped from our Los Angeles office in Diamond Bar, CA.

What carriers do you use for shipping?
We use US Priority Mail or UPS for shipping our orders. Transit time for any location in the USA varies from 3-5 business days. Transit time for overseas varies by country and can range from 10 – 30 days. Please track and report any issues within a reasonable time frame to info@cleanplaneterra.com

Do I have to pay customs duties?
For non-USA customers, import duty and taxes may be due when importing goods, whether by a private individual or a commercial entity. These charges, if any, are not included in the checkout total, and all such charges will be collected by local customs authority from the importer (you) at the time of delivery.

What returns do you accept?
We accept returns of products purchased on CleanPlaneterra.com. If you purchased your product from another retailer please return it to that retailer.

What is your return policy?
If for any reason you are not 100% satisfied with your purchase made on CleanPlaneterra, simply return it we will happily credit your original form of payment. Please email us at info@cleanplaneterra.com or call at +1 909 265-4326. We are here to help you!

Where do I send my return?
You can send your returns to:

CleanPlaneterra Returns
324 S. Diamond Bar Blvd. #354
Diamond Bar, CA 91765

Make sure to enclose a copy of your original invoice. Please select a shipping method that provides a tracking number and delivery confirmation, and keep a copy of these numbers for your records. Sorry – we can’t be responsible for lost returns.

My product has a manufacturing defect, what should I do?
We do our best to make sure each item is perfect, but occasionally there can be a glitch. After all, it’s a natural material – not plastic. If you have a quality problem with one of our products, please contact us at info@cleanplaneterra.com, or call us at +1 909 265-4326. If possible, please include a photo!